Refund Policy

Monthly subscription fees are billed in advance and are non-refundable once the billing period has started. You can cancel at any time; cancellation takes effect at the end of the current billing cycle and you keep access until then.

Fees for custom development, deployment, setup, configuration, onboarding, consulting, licence activation, infrastructure preparation and integration work are generally non-refundable once work has started, because they cover engineering time already delivered. If work has not yet started, you may cancel for a full refund.

Refunds do not apply where the Client is suspended or terminated for legal, regulatory, compliance, fraud, abuse, prohibited use, non-payment, security risk or breach of terms, including breach of our Acceptable Use Policy.

Annual plans paid up front may be cancelled within 14 days of the initial purchase for a pro-rata refund of the unused months, provided no significant customisation work has been delivered.

If the Service is materially unavailable for reasons attributable to us, we will issue service credits or, where required by law, a refund of the affected period.

Email hello@auradynamics.management from the address associated with your account, with your invoice number and the reason for the request. We respond within 5 business days. Approved refunds are returned to the original payment method within 14 days. Any refund exceptions must be approved in writing.

Please contact us before initiating a chargeback so we can resolve the issue directly. Fraudulent chargebacks may lead to suspension of the Service.

This Refund Policy does not override any signed Master Services Agreement, Software Licence Agreement, Order Form, Statement of Work or other written agreement between you and Aura OSYS. Where a written agreement provides different refund terms, those terms apply.