Terms of Service

You must be at least 18 years old and able to enter into a binding contract. If you accept on behalf of an organisation, you confirm that you have the authority to bind it.

Aura OSYS platforms are typically delivered on a recurring monthly basis. Each order is documented in a quote or order form that, together with these Terms, forms the agreement between us. Prices exclude applicable taxes unless stated otherwise.

Invoices are due on receipt unless agreed otherwise. Late payments may accrue interest at the maximum rate permitted by law and may result in suspension of the Service after written notice.

Your use of the Services is subject to our Acceptable Use Policy. Violations may result in suspension or termination without refund.

Aura OSYS provides software infrastructure, CRM systems, dashboards, websites, white-label platforms and business tools only. Aura OSYS does not provide financial, investment, brokerage, trading, crypto-asset, payment, banking, lending, gambling, betting, legal, tax or compliance services, and does not provide investment, financial, trading, gambling, crypto, payment, legal, tax or compliance advice. Aura OSYS does not hold, manage, process, receive, transmit, custody or control client funds or end-user funds.

Aura OSYS makes no representation or warranty that the Client's use of the software is lawful in any jurisdiction. The Client is solely responsible for obtaining and maintaining all required licences, authorisations, legal opinions, regulatory approvals, risk warnings, customer-facing terms, privacy notices, AML/KYC procedures, sanctions screening, data protection, taxes and any other regulatory obligations in every jurisdiction where it operates or targets users.

Aura OSYS may request company, ownership, licence, legal, compliance and business information from Clients before or after providing the Services. Aura OSYS may refuse onboarding, delay deployment, suspend access, restrict licence validation or terminate the Services if legal, regulatory, compliance, reputational, security or financial risk is detected, or if a Client fails to provide requested information or provides false or misleading information.

Additional contractual terms — including a Master Services Agreement, Software Licence Agreement, Order Form, Statement of Work, Data Processing Addendum, Acceptable Use Policy, Client Compliance Declaration and regulated-industry addendums — may apply during client onboarding, software deployment, activation or continued use.

We retain all rights to the underlying platforms, code, and trademarks. You receive a non-exclusive, non-transferable right to use the Services during the subscription term. You retain all rights to your data and brand assets. The Client must not reverse engineer, resell, sublicense, copy, clone, redistribute or commercially exploit the software except as expressly authorised in writing. The Client must not use the Aura OSYS name, brand, company details or legal documents, and must not represent Aura OSYS as the operator, owner, broker, casino, crypto provider, financial provider, payment provider, gambling provider or regulated entity behind the Client's business, unless expressly authorised in writing.

Each party will protect the other's confidential information with at least the same degree of care it uses for its own, and use it only to perform the agreement.

The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, consequential, or punitive damages. Our aggregate liability arising from the agreement is limited to the fees paid by you in the 12 months preceding the claim.

The Client agrees to defend, indemnify and hold harmless Aura OSYS and AURADYNAMICS PROJECT MANAGEMENT SERVICES - FZCO, together with their directors, officers, employees and contractors, from and against any claims, damages, losses, fines, regulatory actions, customer complaints, chargebacks, disputes, investigations, legal costs and expenses arising from the Client's business, users, marketing, payments, regulated activity, data processing, customer communications or misuse of the software.

Unless expressly agreed in writing, Aura OSYS does not provide any uptime, availability, performance or service-level guarantee. Maintenance, updates and technical changes may occur. The Client is responsible for its own backups unless managed hosting is expressly agreed in writing, and is responsible for its own admin users, credentials, access permissions and internal security.

Nothing in these Terms or in the Client's use of the Services creates a partnership, joint venture, agency, employment, franchise or fiduciary relationship between the Client and Aura OSYS. The Client is not authorised to represent, bind or speak on behalf of Aura OSYS.

Either party may terminate for material breach if not cured within 30 days of notice. On termination, your right to use the Services ends and outstanding fees become immediately due.

These Terms are governed by the laws of the United Arab Emirates as applicable in the Emirate of Dubai. Disputes are subject to the exclusive jurisdiction of the competent courts of Dubai, unless mandatory consumer law provides otherwise.

We may update these Terms from time to time. Material changes take effect 30 days after notice; continued use after that date constitutes acceptance.